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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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C.W. Moss

January 9, 2026

5  out of  5
rating by C.W. Moss
"After being with *ro*******e for a long time the change to State Farm has been a welcome relief. Maybe thats where they shine, because i dont recall having a local agent with my previous insurance provider. Matt and his team always listen, they answer my questions and walk me through my options."
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Kimberly Black

December 15, 2025

5  out of  5
rating by Kimberly Black
"Ricky Hall was an amazing insurance agent! He was very thorough and his follow-up was impeccable! I have referred him to everyone I know. Good job Ricky!"
We responded:
"Thank you for sharing your feedback about Ricky, Kimberly! We love hearing when someone has a great experience. If you need anything, we are only a call, click, text or email away....you can always stop by the office too!"
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Travis Amos

December 9, 2025

5  out of  5
rating by Travis Amos
"Wanted to say if you ever seen there commercial they live by that standard they care about your life in whatever they can help you threw Matt hatchel has been awesome check him out"
We responded:
"Thank you for the kind words, Travis! Just let us know if there is anything we can ever do to help out. It really means a lot reading what you wrote and pushes us to do even better for our clients."
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Kiley Harris

November 5, 2025

5  out of  5
rating by Kiley Harris
"Ricky was great! Saved me money and was extra helpful."
We responded:
"Hi Kiley, we agree....Ricky is GREAT! Thank you for sharing your experience and trusting Matt Hatchel State Farm for your insurance needs. Please let us know if you need anything at all."
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Brittany Allan

July 10, 2025

5  out of  5
rating by Brittany Allan
"I’ve been with Matt Hatchel State Farm since 2018. They’ve been great, I don’t think we’ve ever had any issues! They answer any questions we have and quickly make the changes we need. Definitely a happy customer!"
We responded:
"Thank you Brittany for the review! We absolutely love hearing about great experiences like yours. Just let us know if there is anything you need!"
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Rochelle

May 6, 2025

5  out of  5
rating by Rochelle
"I usually don't leave reviews but matt hatchel and staff deserve more than a 5 star review. I have had state farm for many years and probably will for many more. Mazen whom I spoke with today provided excellent service. He was really polite but professional. I have always had a pleasant experience with state farm."
We responded:
"Thank you for the kinds words about Mazen and our agency! I love reading reviews like this from LONG TIME clients. Please do not hesitate to let us know if there is anything else you need. Thanks, Matt"
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Vesta Van Cleaf

March 18, 2025

5  out of  5
rating by Vesta Van Cleaf
"State Farm has provided a seamless process with getting my car towed to a collision company, and dropping off a rental car to my job so that I didn't have to leave my place of employment to try to take care of all of this hit/miss accident situation, and working with Justice Williams, the customer service representative handling my claim has provided the best customer experience ! So Bravo State Farm Insurance!"
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Saki Dushnitzky

January 16, 2025

5  out of  5
rating by Saki Dushnitzky
"After researching insurance companies, I decided to choose State Farm. I called the agency and a courteous agent named Derek answered. The courtesy, professionalism, and speed of response to my requests led me to have auto insurance for two cars and additional home insurance within an hour. Thank you very much Derek."
We responded:
"Thank you so much for the review Saki and I am glad to hear Derek did such a nice job! If you need anything please do not hesitate to reach out by phone, text, email or stopping by the office."
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alice sprockel

September 10, 2024

5  out of  5
rating by alice sprockel
"Excellent Service, Derick Johnson, one of a kind, Thank you in a million! Every office need people like this!"
We responded:
"Hi Alice, thank you for leaving a great review! I am glad Derek was able to stop by and help you out. Let us know if you ever need anything else. "
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Muhannad Hassan

June 11, 2024

5  out of  5
rating by Muhannad Hassan
"Excellent service"
We responded:
"Thank you for the review and if you need anything please do not hesitate to reach out by phone, text, email or even stopping by the office!"
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Stacey Brooks

February 26, 2024

5  out of  5
rating by Stacey Brooks
"Matt was very helpful and quick to get us a quote for home and auto insurance. When we were ready to set up the account he reached out to our current agent to cancel and set up our new account within a day. Matt made the process super easy!"
We responded:
"Thank you Stacey! I am glad we were able to assist with your insurance needs and please do not hesitate to reach out if you need anything!"
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Tracy Goleman

November 15, 2023

5  out of  5
rating by Tracy Goleman
"Halie was fantastic and very personable. I am glad she will be handling my insurance needs now and in the future!"
We responded:
"Welcome to our agency Tracy! We agree 100% with your comments about Halie! If she is ever not available, any member of our fully licensed team will be able to assist you. "
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Natalie Peters

November 10, 2023

5  out of  5
rating by Natalie Peters
"I love Matt Hatchel. He’s great & always available to take a call to help me with rental insurance or verification for rental car purposes. Would highly recommend."
We responded:
"Hey Natalie, Thank you recommending my agency! We are do our best to assist whether it is something simple like taking a payment or big like a house fire claim. Don't hesitate to give us a call no matter what!"
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Siva Prakash

October 12, 2023

5  out of  5
rating by Siva Prakash
"Absolutely fantastic to work with Matt to have this insurance for my car...He understands my requirement and gave me the best quotes...Much appreciated to have spoken with Matt on this...Thanks"
We responded:
"Thank you Siva! We are excited to have you as part of our State Farm family. As always, if you need anything do not hesitate to call\text\email or stop by the office."
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Randy Kelly

October 12, 2023

5  out of  5
rating by Randy Kelly
"I recently came to Matt's agency through Lindsey BaVier. I was with impressed with her professionalism and she stayed in touch with me constantly. They saved me money with more coverage. I highly recommend them"
We responded:
"Thank you for the review Randy! Lindsey is truly an asset to our agency we love that she was able to help you out. Please call\text\email us if there is anything your need.
Thanks,
Matt"
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Mike Cafarella

May 5, 2023

5  out of  5
rating by Mike Cafarella
"I was with my pervious Auto and Homeowners Insurance company for years and didn't think twice about the premiums. The renewal costs came out a couple months ago and I noticed my premium went up more than $800/year on my combined home and auto. I immediately called Matt and his team at State Farm and they took excellent care of my family and I. They went over everything in detail and actually asked me how I felt, which was a nice touch. Top notch service for a top notch team. THANK YOU!"
We responded:
"We are so happy to have you and your family with us Mike! If you need anything at all please call, text, email, or stop by the office anytime!"
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Lauren Heater

April 13, 2023

5  out of  5
rating by Lauren Heater
"My experience with Matt has always been wonderful. My fiancé needed new insurance as he was way overpaying through Geico and Matt responded to me immediately and had him added within minutes with such a fantastic rate. Thank you Matt and team!"
We responded:
"Thank you for the AWESOME review Lauren! We love seeing reviews like this pop up and so happy we were able to assist! If you need anything do not hesitate to Call \ Text \ Email us at any time."
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sammy ahferom

April 6, 2023

4  out of  5
rating by sammy ahferom
"Wonderful customer service exquisite service as well glad to choose state farm. It all started with my mother and is so far passed down through me and maybe my sibling as well thanks again Matt, Hayley, and Derek."
We responded:
"Thanks Sammy! We love being able to help families like yours and truly appreciate your business."
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Carly Sinclair

January 30, 2023

5  out of  5
rating by Carly Sinclair
"Matt is a GREAT agent! I moved from Ohio to Florida and got in an accident in a brand new vehicle very shortly after moving. I still had my Ohio insurance. Long story short, the state of Florida has repeatedly been asking for my proof of insurance (on threat of suspending my license), and Matt is always there to help me even though I’ve transitioned to a new agent in Florida. So so thankful for all of his help. Can’t recommend him enough!!!"
We responded:
"Thank you for the review Carly! I know how frustrating something like this can be so if FL needs anything just let us know. If you ever move back to Ohio (anywhere in Ohio) please let us know."
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Tia Tennant

January 13, 2023

5  out of  5
rating by Tia Tennant
"My experience with Matt Hatchel-State Farm Insurance was been nothing but amazing! Lindsey has been so wonderful to work with. Anytime I have called the office, I am met with exceptional customer service! Highly recommend!"
We responded:
"Thank you for the review Tia! Lindsey does an amazing job and we love seeing clients who feel the same way! "
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Lou Calabrese

January 13, 2023

5  out of  5
rating by Lou Calabrese
"Awesome service, the agent I deal.with, Lindsay, is amazing."
We responded:
"Thank you Lou for leaving a review and the kind words about Lindsey! She really is pretty amazing!"
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Shelby Dermer

December 5, 2022

5  out of  5
rating by Shelby Dermer
"Tim Sonick was great to work with. Had me setup in no time."
We responded:
"Thank you for the review, Shelby! I'll be sure to pass along your kind words to Tim! Don't hesitate to Call, Text, or email if you need anything."
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Mr. B

October 24, 2022

5  out of  5
rating by Mr. B
"Always got me when I need them!!"
We responded:
"Thanks Mr. B! We love seeing reviews like this and will keep doing our best! "
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JaVana Randal-Kacar

June 20, 2022

5  out of  5
rating by JaVana Randal-Kacar
"When I called on Matt Hatchel-State Farm for my auto Insurance needs I felt as if I were speaking with a friend who has my best interest in mind, not to mention the kindness showed to my pockets:-)"
We responded:
"We LOVE to hear this JaVana! Thank you for the review and let us know if you need anything!"
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Jessica Bennett

June 16, 2022

5  out of  5
rating by Jessica Bennett
"Very patient and beyond helpful! I've been with State Farm no more than 9 months before I decided to finance my first car. They walked me through every step and answered every question I had. They even worked with me on budgeting between my insurance and car payments. Out of all of the insurance companies I have used, they have set the bar and exceeded any expectations I could have ever imagined. Thanks Derek and Matt!"
We responded:
"That is what we are here to do! We would give you a 5 Star review if we could Jessica!"